Terms of Service
Shipments (packages or freight) containing all or part of the following items are limited to a maximum declared value of US$1,000:
1. Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes, but is not limited to, items (and their parts) such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statuary, sculpture and collector’s items.
2. Film, photographic images (including photographic negatives), photographic chromes and photographic slides.
3. Any commodity that by its inherent nature is particularly susceptible to damage or the market value of which is particularly variable or difficult to ascertain.
4. Antiques, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include, but are not limited to, furniture, tableware and glassware.
5. Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, and any other commodity with similarly fragile qualities.
6. Plasma screens.
7. Jewelry, including, but not limited to, costume jewelry, watches and their parts, mount gems or stones (precious or semiprecious), industrial diamonds, and jewelry made of precious metal.
8. Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts.
9. Precious metals, including, but not limited to, gold and silver bullion or dust, precipitates, or platinum (except as an integral part of electronic machinery).
10. S tocks, bonds, cash letters or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler’s checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards (excluding those that require a code for activation), bond coupons, and bearer bonds.
11. Collector’s items such as sports cards, souvenirs and memorabilia. (Collector’s coins and stamps may not be shipped. See the Prohibited Items section.)
12. Guitars and other musical instruments that are more than 20 years old, and customized or personalized musical instruments.
Delivery Signature Options
Advantage Baggage Service offers three Delivery Signature Options for shippers:
A. Indirect Signature Required. Advantage Baggage Service will obtain a signature in one of three ways:
1. From any person at the delivery address; or
2. From a neighbor, building manager or other person at a neighboring address; or
3. The recipient can sign a Advantage Baggage Service door tag authorizing release of the package without anyone present.
B. Direct Signature Required. Advantage Baggage Service will obtain a signature from any person at the delivery address. If no one is at the address, Advantage Baggage Service will reattempt delivery.
C. Adult Signature Required. Advantage Baggage Service will obtain a signature from any person at least 21 years old (government-issued photo identification required) at the delivery address. If there is no eligible recipient at the delivery address, Advantage Baggage Service will reattempt delivery.
D. Special handling fees will apply.
E. Shipments to residential addresses may be released without obtaining a signature. If you require a signature for a residential shipment, select one of the Delivery Signature Options.
F. Indirect Signature Required is not available for shipments to nonresidential addresses.
G. Shippers can choose the Deliver Without Signature option for shipments to nonresidential addresses.
H. Choosing a delivery signature option overrides a signature release.
Dimensional Weight (Volumetric Weight)
Transportation charges may be assessed based on dimensional weight, which is a volumetric standard. Dimensional-weight pricing is applicable on a per-package or per-shipment basis to all shipments in customer packaging. FedEx packaging may also be subject to dimensional-weight pricing. Dimensional weight is calculated by multiplying length by width by height of each package (all in inches) and dividing by 194. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed.
Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges from Advantage Baggage Service.
Fuel Surcharge
We reserve the right to assess fuel and other surcharges on shipments without notice. The duration and amount of any surcharge will be determined at our sole discretion. By tendering your shipment to FedEx, you agree to pay the surcharges, as determined by Advantage Baggage Service.
Inspection of Shipments
We may, at our sole discretion, open and inspect any shipment without notice.
Packaging and Marking
A. You must comply with all applicable local, state and federal laws, including those governing packing, marking and labeling for all shipments.
B. All packages must be prepared and packed by the shipper for safe transportation with ordinary care in handling in an express-transportation environment. Any articles susceptible to damage as a result of conditions that may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging. Each shipment must be legibly and durably marked with the name, address and ZIP code of both the shipper and the recipient. Packages cannot be wrapped in kraft paper.
C. You must use new corrugated boxes in good, rigid condition of adequate size to allow a minimum of 2 to 3 inches of cushioning of contents on the top, bottom and sides. Items that cannot be packed into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges and protrusions wrapped, and the address label must be secured using the tie-on tag or the tire/crate label (or you may secure it by wrapping pressure-sensitive tape completely around the object). Briefcases, luggage, garment bags, aluminum cases, plastic cases, computer cartons or similar types of items whose outer finish might be damaged by adhesive labels, soiling, marking or other types of surface damage that is normal with ordinary care in handling should be placed in a protective container for shipment. Casters, wheels and rollers must be removed or packaged.
D. Expanded polystyrene foam coolers must be shipped inside a sturdy outer container.
E. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be returned to the sender if possible. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage, or damage due to faulty packaging, the shipper is responsible for and will reimburse Advantage Baggage Service for all costs and fees of any type connected with the legal disposal of the shipment, and all costs and fees of any type connected with cleanup of any spill or leakage.
F. Advantage Baggage Service does not recommend the use of wet ice (frozen water) as a refrigerant. Use of wet ice without preauthorization is prohibited.
Perishables
We are not liable for perishable articles unless packaged for a minimum transit time of at least 12 hours greater than our delivery commitment time for the shipment. Perishables coming from Hawaii to the continental U.S. must be packaged for additional transit time. Shipping perishable articles over a weekend or holiday is discouraged, and packaging such shipments for longer transit times is required. Your failure to use proper packaging releases us from any liability for spoiled perishables that we would otherwise assume
Pickup and Delivery
A. We do not offer a restricted-delivery service and may deliver to someone other than the person or entity named as the recipient. We also may make an indirect delivery. Indirect delivery is a completed delivery to an address or location other than the address on the airbill and includes shipments delivered via Indirect Signature Required service. Packages cannot be delivered to P.O. boxes or P.O. box ZIP codes. Package addresses must include the complete street address and ZIP code of the recipient.
B. If our first delivery attempt of a shipment to a non-residential address is unsuccessful; we may make two additional attempts on the following two consecutive business days. If a package still cannot be delivered, we may hold it for two additional business days and may research its status with the sender, recipient, or both, and receive further instruction. After that time, we will return it to the sender as undeliverable.
C. Shipments to hotels, hospitals, government offices or installations, university campuses, or other facilities that utilize a mailroom or other central receiving area will be delivered to the central receiving area, unless otherwise authorized and approved by Advantage Baggage Service.
D. At our sole discretion, we may refuse to pick up or deliver a shipment (package or freight), or use alternative pickup or delivery arrangements, to maintain the safety of our employees and in cases in which we believe that our services may be used in violation of local, state or federal laws.
E. Additional charges may apply for late-hours, weekend or holiday pickup and delivery.
F. Pickup and delivery may not be available in all areas.
G. I n order to facilitate delivery or release of a shipment, Advantage Baggage Service may, at its sole discretion, contact the recipient to obtain delivery instructions, or to notify them that a delivery is scheduled, that a delivery has been completed or that a shipment is available for pickup at a Hold at Advantage Baggage Service Location facility.
Plants and Plant Materials
You must ship plants and plant materials, including seedlings, plant plugs and cut flowers, in accordance with applicable local, state and federal laws. Packages containing these items may be inspected by government agencies, which may result in a delay in delivery. We are not liable or responsible for damage, refunds or credits resulting from such delays
Prohibited Items
You are prohibited from tendering the following items for shipment, and they will not be accepted:
a. Cash, currency, collectible stamps and coins.
b. Live animals. (Edible seafood, such as live lobsters, crabs or other types of fish and shellfish for human consumption, is acceptable, provided the shipper is in compliance with all local, state and federal laws.)
c. Animal carcasses. (Animal heads and other parts for taxidermy may be accepted but must be properly packaged. This restriction does not apply to properly packaged meat or poultry products intended for human consumption.)
d. Human corpses, human body parts, human embryos, or cremated or disinterred human remains.
e. Shipments that require us to obtain a local, state or federal license for their transportation.
f. Shipments that may cause damage or delay to equipment, personnel or other shipments.
g. Lottery tickets and gambling devices where prohibited by law.
h. Hazardous waste, including, but not limited to, used hypodermic needles or syringes, or other medical waste.
i. Packages that are wet, leaking or emit an odor of any kind.
j. Live insects.
k. Shipments or commodities that are prohibited by applicable local, state or federal law.
l. Waste or garbage for disposal.
Notwithstanding any other provision of the Advantage Baggage Service Guide, we are not liable for delay of, loss of or damage to a shipment of any prohibited item. The shipper agrees to indemnify Advantage Baggage Service for any and all costs, fees and expenses Advantage Baggage Service incurs as a result of the shipper’s violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.
Rate Quotations
Rates and service quotations by our employees and agents are estimates and will be based upon information provided by you, but final rates and service charges may vary from the quotes based upon the characteristics of the shipment actually tendered to us. Any conflict or inconsistency between the Advantage Baggage Service Guide and other written or oral statements or quotes concerning the rates, features of service, and terms and conditions applicable to Advantage Baggage Service will be controlled by the Advantage Baggage Service Guide, as modified, amended, changed or supplemented. We are not liable for, nor will any adjustment, refund or credit of any kind be made, as a result of any discrepancy in any rate or service quotation made prior to tender of the shipment and the rates, and other charges that we invoice to you.